Frequently Asked Questions
Everything you need to know about your next adventure with Kathmandu.
How long does shipping take within New Zealand?
Standard delivery typically takes 3-7 business days. Please note that rural deliveries may take an additional 2-3 days to arrive.
What is your return policy for online orders?
We offer a 60-day return policy for most items, provided they are in original condition with tags attached. You can return items via post or at any Kathmandu retail store across NZ.
How do I care for my down jacket?
To maintain the loft and warmth of your down jacket, we recommend using a specialized down wash and tumble drying on low heat with dryer balls to prevent clumping.
Do you offer Click & Collect services?
Yes, Click & Collect is available at most Kathmandu stores. Simply select the 'Collect in Store' option at checkout and wait for your confirmation email before heading in.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay and Laybuy.
Are your products covered by a warranty?
Yes, all Kathmandu products come with a warranty against defects in materials and workmanship. The duration varies by product type, so please check your specific item's documentation.